Today I got my coins back thank to the Rise team. The support.rise web app does actually work but just does not give a feedback. One ticket is enough and be patient (if you can hold on) . Keep you’re eye on the email. Also waited for months and they delivered. Bear in mind you are not dealing with Microsoft and hundreds of support members. Hang in tight, post, bug, but no sense in shouting crooks out of feeling of anger (which I totally understand though because of lack of comm.