End of the problem: I recovered my RISES.
In fact, the RISE support (MCVenture) had responded to my first ticket and this mail was lost despite my research (I found it later, during a different second search, weeks later).
My apologies for that.
In this email was explained the procedure to recover my unswapped RISEs.
I did it and once I made contact with MCVenture things were very fast.
Thanks to MCVenture, to the team, long life to the RISE project.
Rise Team returned All my risecoin token as promised.
In accordance with my promise to inform you all whenever my token return from old wallet, I wish to inform you that rise support team had finally respond and returned All my token lost due to swap. I advice everyone having similar issue to write the support, and go to sleep because it takes average of 6weeks. Long live RISECOIN
You’ll get it back eventually there is clearly a backlog of a significant amount the issue is being addressed and people are slowly getting their coins back (as seen on other posts here). Also see this: https://i.imgur.com/BADjMc9.jpg (feel free to contact mcventure on slack!)
@jhernalex14 same for me here … Im waiting like for 2 months now at all to get my coins back… got the new adress, got everything, sent it twice or something like that with all informations but still no reply x_x